My Jaybirds won't turn on


1 comment

  • Engelbert

    Hi MB645052,


    The behavior that you are experiencing with your Jaybird headset is not what we expect from the product.


    I recommend you clean the headset first before charging it. Then, using a different USB cable, charge the headset for 2.5 hours on a computer as a power source.


    If the issue persists, we can safely say that there's a hardware failure on the headset and I suggest that you contact our support team for further assistance. You can reach them via Chat, Email or Phone at

    Hope this helps.

    Warm regards,


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