Freedom 2 not charging
bought Freedom 2 at Bestbuy Union City Ca last Dec 2017 as gift for my wife. But she just opened it yesterday, unfortunately it’s not charging and turning on. I just need to know if there’s any assistance I can get from you guys. I love your products a lot. Got X3, jaybird run and freedom earbuds. Hope you can help me with this. Thanks
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Hi Monlac,
I am sorry to hear that your Jaybird Freedom 2 do not charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:
- Computers are the best and safest method, as is anything 1 AMP or less.
- Try a different power source/charger
- Car chargers produce a much greater power supply and should be avoided.
- Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
- To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
- Avoid charging your headphones after exposure to sweat.
- Make sure charging port/cradle is clear of any debris.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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