Terrible customer service



  • Official comment
    Bruce B.

    Hello Charles,

    Thank you for reaching out. I'll be happy to help you with this one.

    Sorry to hear about your experience. I'd like to ask if you were billed or refunded for the order you initially placed?

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

  • Charles Barfield

    Yes I did get refunded. As explained in my post, I contacted support and they said they canceled the order and refunded me. That's not the issue. The issue is that I ordered something, paid for it, and instead of offering some decent service, the support rep only offered a 25% coupon. Which is interesting because shortly after the conversation, you guys discounted the Vistas anyway, so the coupon would have been meaningless. See why I'm frustrated?


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