Run XT shuts odd every 30 minutes



  • Official comment
    Bruce B.

    Hi Tim/Mike,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

  • Mike Jones

    Experiencing the same. Thanks for asking.

  • Bret Van Derhyden

    I'm having the exact same problem with my Run XT. Windows 10 Version 10.0.18362 Build 18362. I'm using them for Zoom and Microsoft Teams meetings, and they turn off after 30 minutes. Is there a way to override this or set a time longer than 30 min before shutoff?

  • Mike Jones

    Bret Van Derhyden Unfortunately no. It is beyond me that such a simple problem would not have been addressed early in prototyping (if they even did any). Your best bet is to try to use the warranty if you bought directly from Jaybird, otherwise you're out of luck.

    Sorry I don't have better news but hopefully this saves you some time and headaches.

  • Bret Van Derhyden

    Thanks Mike. It's a bummer, but now I know that it's an identified issue with no available fix. So thanks for saving me the time of doing more research


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