When will I receive the other two

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wowlook

• 04 October 2018 01:37

I applied to repair warranty for total three earphones, and had attached 2 photos of my Jaybirds (before and after) 

( Model#Freedom F5 *1 + #X3 *2) , 

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but I only received one replacement, replacement detail as below

   Case: 07238704

   1 | Jaybird X3

   Shipment Method: Standard

   Tracking Number: 1ZR6V2170351949651

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Please let me know when will I receive the other two.

?

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In this case number(07238704?), it has two different part:

The X2 was deal with Taiwan Service, and it has been done.

The other 3 units I'm asking now are the topic that I come for.

I only received 1 units😨

 

Please let me know when will I receive the other two.

Thanks for your help.😭

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• 

  Logi_Bruce

  • 04 October 2018 16:29

  Hello wowlook,

   

  Thank you for joining the community. Let me help improve your experience.

   

  I will check with the team and make sure you receive an update with regard to your concern. We apologize for the inconvenience as we work to address your case.

   

  Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  wowlook

  • 16 October 2018 01:05

  Hello Bruce,

   

  It has been ten days passed away,

  and still have no update.

  Please check for me and let me know ASAP.

   

  Thanks a lot.

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  Logi_Bruce

  • 16 October 2018 15:09

  Hello wowlook,

    

  I've sent you an email with details on how we will proceed.

   

  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

   

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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